PRIVACY POLICY

Last updated: November 14, 2025

This Privacy Policy explains how Travelin.vn collects, uses, and protects your personal information when you visit our website or use our booking, travel, and customer support services.

By using this website, you agree to the terms described in this policy.

Purpose and Scope of Data Collection

Travelin.vn collects the following types of information:

Information Provided by Users

Including but not limited to:

Full name
Phone number
Email address
Physical address (when required for service processing)
Booking/order details (routes, dates, time, number of passengers, etc.)
Information submitted via contact forms, live chat, Zalo, Messenger, and other communication channels

Information Collected Automatically

When you access Travelin.vn, we may collect:

IP address
Browser type and device information
Cookies
Behavioral data (pages visited, viewing duration, session data…)
Analytical data from Google Analytics, Meta Pixel, and other tracking tools for user-experience optimization

Purpose of Data Usage

Travelin.vn uses collected information for:

Processing ticket, tour, hotel, and payment transactions
Contacting customers for confirmation or support
Sending promotional updates or service notifications (with user consent)
Improving website interface, performance, and user experience
Preventing fraud or misuse of services
Complying with legal requirements when necessary

Data Sharing and Disclosure

Travelin.vn does not sell or trade customer information to third parties, except in the following cases:

Service partners (ferry operators, airlines, helicopter services, travel agencies, hotels…) to fulfill your booking
Payment gateways, delivery partners, or technical providers involved in service processing
Government authorities, when legally requested
In other situations, information is shared only with your explicit consent

Data Storage and Security

Data is stored securely on high-protection servers

Information is safeguarded using firewalls and industry-standard security measures

Customer data is only accessible by authorized personnel

Passwords and sensitive information are encrypted using international standards

User Rights

You have the right to:

Request access to your personal information
Request corrections or updates
Request deletion of your information (unless retention is required by law)
Opt out of marketing emails/SMS by contacting us via hotline or email

Contact for support:

Email: admin@travelin.vn

Hotline: 0938 948 549

Cookies and Tracking Technologies

Travelin.vn uses:

Cookies to store your browsing preferences
Google Analytics to analyze user behavior
Facebook/Meta Pixel & Zalo Pixel to optimize advertising
Additional tracking tools to enhance service quality

You may disable cookies in your browser settings.

External Links

Our website may contain links to third-party sites (e.g., ferry operators, travel partners).
Travelin.vn is not responsible for the content or privacy practices of these external websites.

Changes to This Privacy Policy

Travelin.vn reserves the right to update this policy at any time.
All revisions will be published on the website and become effective immediately upon posting.

Contact Information

For all inquiries related to this Privacy Policy, please contact:

Travelin.vn